Shipping & Returns

Shipping

We ship nationwide across South Africa from our own local warehouse. Orders are usually dispatched within 1–2 working days and arrive within 3–6 working days after that.

Every order is processed and paid for securely through Yoco — we never see or store your card details.

Returns & Refunds

If your VoltGuard jump starter arrives damaged, faulty, or develops a fault under normal use, we've got you covered:

• Damaged or faulty items: contact us within 7 days of delivery and we'll arrange a replacement or a full refund — return shipping is on us.
• Change of mind: you can request a return within 7 days of delivery, provided the item is unused, undamaged, and in its original packaging with all accessories included. Once we receive and inspect the returned item, we'll process your refund.
• Refund timing: once your return is received and passes inspection, refunds are processed back to your original payment method and typically reflect within 5–14 business days, depending on your bank.
• How to start a return: email voltgaurdza@gmail.com or message us on WhatsApp with your order number and a photo of the item — we'll guide you through the next steps and arrange collection or a return address.

Items that arrive used, damaged after delivery through no fault of ours, or missing parts/accessories may have the refund reduced to reflect the item's condition. Your statutory rights under the Consumer Protection Act are never affected by this policy.